Last updated: May 04, 2026
All purchases of virtual items, in-game currency, or other digital content ("Items") are final and non-refundable, except as required by applicable law or as otherwise determined by NEXMIND GLOBAL LIMITED in its sole discretion.
Items are virtual goods that have no real-world monetary value and cannot be redeemed for cash or transferred outside the Service.
If you made a purchase through a third-party platform such as Apple App Store or Google Play Store, your refund request must be submitted directly to the respective platform provider and will be subject to their refund policies. We do not have control over such transactions.
We may consider refund requests under limited circumstances, including but not limited to:
- Unauthorized transactions
- Technical errors resulting in failed or duplicate purchases
- Failure to deliver purchased Items
All refund requests must be submitted within 7 business days of the transaction date.
To request a refund, please contact our support team at: info@archoutposttd.com and include relevant transaction details.
We reserve the right to deny refund requests if we determine, at our sole discretion, that a user is abusing the refund policy, engaging in fraudulent activity, or violating our Terms of Service.
If you initiate a chargeback or dispute with your payment provider without contacting us first, we reserve the right to suspend or terminate your account.
Refunds will be processed within 7 business days and will be credited back via the original payment method.
All purchased virtual items are delivered instantly upon successful payment confirmation. You acknowledge that virtual items are fully fulfilled and completed once added to your game account. We are not responsible for delivery delays caused by network failures, third-party platform issues, or incorrect user information. In the event of confirmed non-delivery of purchased virtual items, you may submit a refund request in accordance with this policy.
If you have any questions regarding this Refund Policy or would like to request a refund, please contact us:
Company Name: NEXMIND GLOBAL LIMITED
Game: Arch Outpost TD
Email: info@archoutposttd.com
Address: SUITE 39823 61 BRIDGE STREET KINGTON UNITED KINGDOM HR5 3DJ